FAQ

1. What products does domehce offer?

We specialize in quality home furniture, focusing primarily on tables and chairs designed for modern living spaces.

2. Where do you ship?

We currently ship within the United States. All orders are processed and delivered through our standard shipping service.

3. How long does shipping take?

Orders generally require 2 business days for processing and approximately 5–10 business days for delivery, depending on the destination and carrier availability.

4. How can I contact customer service?

You can reach us by email at domehce@gmail.com.Our support team will reply as soon as possible.

5. What is your return policy?

We accept returns within 30 days of delivery for eligible items. Returned products must be unused, unassembled, and in their original packaging. Please contact us before sending any item back.

6. How do I request a refund?

To request a refund, email us with your order number and details about the issue. Once your return is approved and inspected, your refund will be issued to your original payment method.

7. What if my item arrives damaged or defective?

If you receive a damaged or defective item, contact us within 48 hours of delivery with photos and a brief description. We will assist with replacement or refund options.

8. What payment methods do you accept?

We currently accept PayPal as our primary and secure payment method.

9. How do I track my order?

Once your order ships, you will receive an email with tracking information. You can follow the shipment using the provided tracking link.

10. Do you store my personal information?

We only collect the information necessary to process your order and provide customer support. All data is handled in accordance with our Privacy Policy, which outlines how information is collected, stored, and protected.

11. Can I cancel my order?

Orders can only be cancelled before they are shipped. If the order has already been processed or dispatched, cancellation may no longer be possible. Please email us as soon as possible for assistance.

12. Do you offer warranties?

While we do not provide extended warranties, all products are inspected carefully before shipping. If you encounter issues upon delivery, please reach out and we will help resolve the matter according to our return and refund policy.