Privacy Policy

At domehce, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, purchase products, or interact with our services. By using our website, you agree to the practices outlined in this policy.

This Privacy Policy applies to all visitors, customers, and users of the domehce website.

1. Information We Collect

We collect different types of information to provide and improve our services.

1.1 Personal Information Provided by You

When you interact with our website or place an order, you may provide the following information:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely through third-party payment providers; we do not store full payment card data)

  • Order history and purchase details

  • Any information you voluntarily provide when contacting us

1.2 Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages visited and time spent on the site

  • Referring website URLs

  • Cookies and tracking technologies (see Section 6 for details)

This information helps us understand how users interact with our site and improve site performance and user experience.

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Processing Orders

  • To process and deliver your purchases

  • To send order confirmations and shipping updates

  • To handle returns, refunds, or customer support

2.2 Customer Support

  • To respond to inquiries

  • To help troubleshoot issues

  • To provide after-sales assistance

2.3 Improving Our Services

  • To analyze site performance and functionality

  • To optimize our website design and user experience

  • To develop new products and services

2.4 Legal and Compliance

  • To comply with applicable laws and regulations

  • To prevent fraud, misuse, or unauthorized activities

  • To protect the security and integrity of our website

We do not sell, rent, or trade your personal information to third parties.

3. How We Share Your Information

Your information may be shared with:

3.1 Service Providers

We work with trusted third-party partners who help us operate our business, such as:

  • Payment processors

  • Shipping and logistics carriers

  • Website hosting providers

  • Email and customer communication tools

  • Data analytics services

These providers only access information necessary to perform their duties and are required to protect your data.

3.2 Legal Requirements

We may disclose information if required to do so by law, such as:

  • Responding to legal processes or government requests

  • Enforcing our policies

  • Protecting our rights, customers, or the public

We never disclose personal information unless necessary and legally justified.

4. Data Retention

We retain your personal information only for as long as is necessary to:

  • Fulfill orders

  • Provide customer support

  • Meet legal, tax, and regulatory requirements

  • Maintain accurate business records

When information is no longer required, we securely delete or anonymize it.

5. Data Security

We take reasonable technical and organizational measures to safeguard your data, including:

  • Encrypted data transmission (HTTPS)

  • Restricted employee access

  • Secure third-party payment processing

  • Regular security monitoring and risk assessments

Although no online system is 100% secure, we work continuously to protect your information from unauthorized access, alteration, disclosure, or destruction.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience. Cookies help:

  • Remember your preferences

  • Analyze site traffic and usage patterns

  • Enable essential website functions such as shopping cart and checkout

You may disable cookies through your browser settings. However, disabling some cookies may affect website performance or functionality.

7. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your personal data

  • Opt out of marketing communications

  • Restrict certain types of data processing

  • Request a copy of your stored data

To make such a request, please contact us at: domehce@gmail.com

We will respond within a reasonable time frame, typically 24–48 hours for simple inquiries and up to 30 days for formal data access requests.

8. Children’s Privacy

Our website is not intended for individuals under the age of 13.
We do not knowingly collect personal data from children.
If we become aware that information has been collected from a minor, we will delete it promptly.

9. Third-Party Links

Our website may include links to third-party websites.
We are not responsible for the privacy practices or content of these external sites.
We encourage you to review the privacy policies of any third-party site you visit.

10. International Users

Our website is operated from the United States.
If you access our site from outside the U.S., you acknowledge that your data may be transferred and processed in the United States, where privacy laws may differ from those in your region.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Business practices

  • Legal requirements

  • Industry standards

  • Website functionality

The updated version will be posted on this page with a revised effective date.
We encourage you to review this policy periodically.

12. Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact us:

Email: domehce@gmail.com
We typically respond within 24–48 hours.