Return & Refund Policy

Thank you for shopping with domehce. We want you to feel confident in your purchase. If you are not fully satisfied with your furniture, this policy explains how returns and refunds work.

Eligibility for Returns

We accept returns under the following conditions:

  • The item must be in new, unused condition.

  • The item must include all original accessories, hardware, and packaging.

  • A return request must be submitted within 30 days of delivery.

Items that are used, damaged, or missing components not caused by shipping or manufacturing issues may not be eligible for a full refund.

Non-Returnable Items

For safety, hygiene, and quality reasons, certain items cannot be returned:

  • Assembled or heavily used furniture

  • Custom or special-order items

  • Clearance or final-sale items

If an item is not eligible for return, it will be clearly stated on the product page or during checkout.

Return Process

To request a return:

  1. Contact us at domehce@gmail.com within 30 days of receiving your order.

  2. Provide your order number and a brief explanation of the reason for return.

  3. Our support team will review your request and provide return instructions.

Customers are responsible for return shipping costs unless the return is due to our error (such as a defective, incorrect, or damaged item).

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  1. Contact us within 48 hours of delivery.

  2. Provide photos of the issue, packaging, and product.

  3. We will arrange for a replacement, reshipment, or full refund depending on the case.

We cover all costs for issues caused by shipping damage or manufacturing defects.

Refunds

Once your returned item is received and inspected:

  • Approved refunds will be issued to your original payment method.

  • Refund processing typically takes 3–7 business days, depending on your bank or payment provider.

Shipping fees (if any), handling fees, and return shipping costs are non-refundable unless the return is due to our error.

Order Cancellations

Orders may be canceled before they ship.
Once an order has been processed or shipped, cancellation may not be possible. In this case, you may follow the standard return procedure after receiving the item.

Incorrect Address or Failed Delivery

If an order is returned due to an incomplete or incorrect shipping address, or due to failed delivery attempts:

  • Customers may be responsible for reshipping fees and return shipping charges.

Please ensure your address details are accurate at checkout.

Contact Us

For return or refund inquiries, please contact us:
Email: domehce@gmail.com
We typically respond within 24–48 hours.